CANCELLATIONS/NO SHOWS: As stated in the membership agreement, YOU MUST CANCEL CLASS 2 HOURS IN ADVANCE OR YOU WILL BE DEDUCTED THAT CLASS. This includes switching time slots under the 2-hour notice time period. You may cancel class through our online system or by calling the applicable studio directly.
RESERVATIONS: YOU MUST BE PHYSICALLY PRESENT 10 MINUTES PRIOR TO THE START OF YOUR SCHEDULED CLASS OR YOUR SPOT MAY BE GIVEN TO A WAITLISTED CLIENT.
MEMBERSHIP PACKAGES: Members who purchase ANY membership package are subjected to a penalty charge for either a late cancel or an absence should they not cancel their reservation within the allotted 2-hour window.
FOR CLIENTS RUNNING LATE: We ask that you call the studio to let us know you are on the way. The front desk will hold a reservation for up to 10 minutes after class begins. Clients who are more than 10 minutes late will not be admitted into class as it is too disruptive.
FOR CLIENTS LEAVING EARLY: If you're planning on leaving early, we kindly request that you tell the instructor ahead of time.
PRIVATE TRAINING SESSIONS AND APPOINTMENTS: All Private Training sessions and appointments, including massage, nutrition consults and ART must be cancelled 24 hours prior to the scheduled appointment. You can cancel your reservation in the following ways: 1) Log into your account and, next to the class you wish to cancel, click "cancel". 2) Call the studio where you're booked to cancel the class for you.